Frequently Asked Questions

Everything you need to know about your LEMAIRE order and our collections.

What is the standard shipping timeframe for international orders?

International orders are typically processed within 2 business days and delivered within 3 to 7 business days via our premium courier partners.

How can I return an item that doesn't fit?

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all original tags and packaging intact.

Are taxes and duties included in the final price?

For most destinations, duties and taxes are calculated at checkout. Please refer to our Shipping policy page for a specific list of DDP (Delivery Duty Paid) countries.

How should I care for my LEMAIRE leather goods?

We recommend avoiding prolonged exposure to light, heat, and humidity. Clean with a soft, dry cloth and store in the provided dust bag when not in use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and regional payment options like Klarna.

Can I modify or cancel my order after it has been placed?

Once an order is confirmed, we begin processing it immediately to ensure quick delivery. Therefore, we are unable to modify or cancel orders once they are placed.